Blueprint support
Report links, dashboard access, PDF delivery, and architecture JSON questions.
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Contact Support.
Use this form for blueprint access, payment questions, report delivery issues, security questions, enterprise review requests, and partner inquiries. Keep the message structural and do not paste confidential records, credentials, or private customer data.
Support
legal@cocoshede.com
Best for
Blueprint access, billing, security, enterprise review
Response path
Professional email reply
Do not send
Credentials, raw customer data, private files, or secrets
Security questions
Abstract intake boundaries, no-upload posture, data handling, and procurement review.
Enterprise review
Private cloud, VPC, on-premise models, and custom orchestration validation.
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Support Questions.
I paid but cannot access my report. What should I send?
Send the email used at checkout, company name, and workspace URL if available. Do not include card details or private business data.
Can I ask architecture questions before paying?
Yes. For general support, use this form. For the most useful answer, generate the free preview first so the question has context.
Do you support private-cloud or on-premise deployments?
Yes. Select Enterprise review in the form when your organization needs VPC, on-premise, regulated data handling, or custom agent orchestration.
Can I submit confidential documents through this page?
No. Cocoshede support follows the same zero-data posture as the assessment. Use structural descriptions only.